CoVerse FAQ

Our responses to those frequently asked questions about CoVerse.

About

  1. What is CoVerse?

    CoVerse is a place for people to ask and give advice on a topic of their interest. Conversations are always between two people, and each question can be asked anonymously if desired. CoVerse connects people together based on interest and availability, so your questions can be answered as soon and as accurately as possible.
  2. How does CoVerse work?

    When a question is asked, that question is forwarded out to select individuals (determined by CoVerse to be the best suitors), these individuals can decide to answer or decline the question. If question is declined, or if these users do not respond within a certain time interval, then this question is forwarded out again to the next set of individuals. This system guarantees that you'll receive a response. To ensure a fast response, we also add this question to the "bank" of all suitable responders so each of them can manually choose to answer if they wish. In summary, when you ask a question, we'll try to get you a quality response as soon as possible.
  3. How is the decision process made by CoVerse?

    The decision process of who to direct the questions to and what questions to give a user is determined by a user's past actions and his/her Settings. The algorithm learns how helpful a user was in the past on questions in this topic and his/her current availability (determined by his/her Quiet Hour setting), and will direct the question accordingly. There are many other factors such as points, your About Me (if you enter any), and many others that determine who to direct this question to. The algorithm is ever evolving since we are constantly tweaking it to make it better. In summary, the brain behind CoVerse tries its best to get your question answered as quickly and as accurately as possible.
  4. What is the Standard of Quality for a question?

    Questions ideally should not be vague such as "I need help". It would be easier for others to help if questions are more descriptive such as "I need help on staying focused". Also questions must comply with our Terms, especially not to use the service to "harass, abuse, insult, harm, defame, slander, disparage, intimidate" others. Questions will be removed and the user will be warned if their question violates our Terms of Service.

How to use

  1. How do I register/login?

    Simply pick a Username that hasn't been taken and you'll be able to register it. Please consider adding password under Settings to protect your account once you're registered. Password is not required but if you were logged out without setting a password, you must send an email to support@coverse.co to have your account recovered. If you're attempting to login but don't remember your password, please send an email to support@coverse.co to have your password reset.
  2. How to get multiple opinions and can I ask the same question again?

    By default, you can and likely will get multiple responses for every question you ask. CoVerse guarantees you will be helped by one person if the question asked does not violate our Terms, but you'll likely be helped by multiple people depending on their availability. Because of this default ability to get multiple responses, please do not ask the same question multiple times, this is considered spam and by doing so, the user will likely receive a warning from CoVerse.
  3. How to filter who can answer my question?

    You can narrow down your initial audience based on gender and age group. Remember other users can still response if they use the "Get a Question" button, so do take into account that you might not always get responses based on the filter you set. The "Nearby" view under "Socialize" can be used as well if you wish to get a question answered by someone at a specific location. "Discover" view can also be used to allow you to chat with a specific person.

App Features

  1. What is Pulse?

    You can create Pulse posts under Pulse. These posts are public for everyone to see and react. Posts and comments are anonymous by default, but you can also share non-anonymously. Comments for non-anonymous posts will also be non-anonymous. Everyone can publish at most 2 posts. You can publish a third, but your first post will be deleted.
  2. What is Discover?

    Under Discover, you'll find a list of users who are available to chat and assist you. You can have a private anonymous chat with this user, or go to their public questions section to either ask a new question or view their responses to previous questions.
  3. What is Discover chat?

    Discover chats are private anonymous chats between two users. To help you better pick which user to chat with, their Reply Rate (percentage of times they reply back to a chat) and Reply Time (average amount of time it takes for them to send their first response) is displayed. Only the first response back to a received Discover chat is calculated towards this rating. ie: if someone sends you a Discover chat, only your first text/image response back to that person is used to calculate your Reply Rate & Reply Time.
  4. What is Discover question?

    Discover questions are public questions that can be asked anonymously by anyone. Your response to those questions will also be public. If you do not wish to reply to a question, feel free to remove it. The first 5 questions are template questions to help you get started.
  5. What is Ponder?

    Interesting weekly questions from around the web. Ask it to subscribe to this topic and get notified when someone replies, or answer it to give your opinion on this topic. Everything is anonymous as usual. If the asker replies to your answer, then you'll be able to continue the conversation from there.
  6. What is Nearby?

    Using Nearby, you'll find users on a map that are available for chatting. Ask him/her a question to be directly connected. Conversations are anonymous, and you can decide if you wish to appear on the map for others to contact you with or not.
  7. What is Anonymous Friend message?

    Similar to anonymously asking the world a question, you can "anonymously" chat with one of your friends by going to their profile. Your friend will only know this message came from one of their friends, but they won't know it's directly from you. Of course they can guess that it's you, so if you use the anonymous friend message feature to message a friend who only has one friend, then they would "know" this message came from you. You can check their profile to see how many friends they have first before sending them an anonymous message.
  8. What are Points and how do I earn them?

    You earn points in CoVerse by communicating with others and helping them. You'll receive 25 points if the original question asker decide to thank you using the "Thumbs up" feature. As you gain more points, your rank will change. Currently the points needed for a specific rank are 300, 500, 750, 1000, and more. There are currently 9 ranks in total.
  9. What are Achievements and how do I earn them?

    You earn achievements for doing specific activities within the app. Examples include: Adding friends, asking questions, giving and receiving "thumbs up", and being the first to answer an unsolved question.

Others

  1. Is CoVerse safe? Are my privacy and identify on CoVerse protected?

    We do not store any external data from your device such as your phone contacts, or any images or files you have outside of CoVerse. Every message you send using CoVerse is encrypted and every question you ask anonymously will allow you to remain anonymous even if your friends are answering that question. If you have an incoming pending friend request, that user will not be able to view your profile.
  2. I have a great idea for CoVerse, who should I talk to?

    Please contact us using the menu button above. If we like your idea, we will work with you to make it happen!